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Label : Wiley
Languages :
English,English,English,
Manufacturer : Wiley

Product Description:
"This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking."—Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement

The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today!

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Average Rating :

Rating : - Sounds good on paper, but.......................
Very inspiring, yes. Alot of truth also, but to implement it, another story. I think one reason why it worked so well at Baptist hospital, was because of their faith-base. I really believe that's part of it. You go up against a mountain though when you try to light fires under people and they just don't catch. You can't make people to be motivated. It has to start at the top and work it's way down. Otherwise, you'll be frustrated and dejected.
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